At Seven By Twelve we highly appreciate your business and would like to make every transaction smooth and stress free. We put great time into our product and want everything to be received in the most professional way possible. Below is our return policy. Which clearly states any issues you may have with the product once you receive it. We want to thank you for your time and for your purchase. Please visit us again.

You may return most new, unopened items within 15 days of delivery for full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). International refunds will take 30 days to process.

If you need to return an item, please Contact us with your order number and details about the product you would like to return.